Contact us

For product questions, order support, delivery enquiries, cancellations, or returns, email info@rooeerooee.com. Please include your order number when contacting us about an existing order.

Business information

rooeerooee is operated by Shanghai Zhuzhou Yingxiang E-Commerce Co., Ltd.

Business contact address: Room 604, Building 15, Fengdu Tianxia, Minhang District, Shanghai, China.

Return enquiries

Please contact us before returning an item. For eligible returns, we will email you the return address and shipping instructions. Our business contact address is not a designated return address.

After your return is approved and you receive a valid return address and instructions, dispatch the item within 7 calendar days, unless applicable law provides a longer period or different requirements. After dispatch, email us your order number, carrier name, and tracking number, and keep your proof of postage.

For information about your personal information and privacy rights, please read our Privacy Policy.