Contact information

Business operator

rooeerooee is operated by Shanghai Zhuzhou Yingxiang E-Commerce Co., Ltd.

Website: rooeerooee.com
Email: info@rooeerooee.com

Business contact address: Room 604, Building 15, Fengdu Tianxia, Minhang District, Shanghai, China.

Customer enquiries

For questions about products, orders, delivery, cancellations, returns, or refunds, please email us. If your enquiry concerns an existing order, include your order number.

For privacy enquiries or requests concerning your personal information, please use the same email address and refer to our Privacy Policy.

Return requests

Please email us before returning an item. For eligible returns, we will provide the return address and shipping instructions by email. Our business contact address is not a designated return address.

Dispatch the return within 7 calendar days after it has been approved and you have received a valid return address and shipping instructions, unless applicable law provides a longer period or different requirements. This deadline is for dispatch, not arrival at the return destination.

After dispatch, email info@rooeerooee.com with your order number, carrier name, and tracking number. Keep your proof of postage.

These contact and return instructions do not limit your rights under applicable law.